Executive Summary

Sharma Law based in Hamilton New Zealand, partnered with CorIT Tech to modernise its IT environment and establish a technology platform capable of supporting future business growth. As a specialist immigration law practice, Sharma Law relies heavily on Microsoft 365 and secure access to client information, making reliability, security, and predictable support essential to day-to-day operations. The firm has helped more than 1,000 clients with over 2,500 immigration applications and maintains a success rate exceeding 95%, making efficient technology an important enabler of client service.

CorIT Tech was selected due to its transparent fixed per-user pricing model and unique Advisory & Professional Services Token model, providing Sharma Law with both proactive managed IT services and a flexible pool of consulting hours to continually improve their technology environment without unpredictable project costs.

Client Overview

Client: Sharma Law
Industry: Legal Services, Immigration Law
Location: Hamilton, New Zealand

Sharma Law is a specialist New Zealand immigration law firm that has been helping individuals, families, employers and businesses navigate New Zealand’s immigration system since 2010. Operating from Hamilton while supporting clients throughout New Zealand and internationally, the firm provides legal services across work visas, residence applications, employer accreditation, partnership visas, appeals and complex immigration matters.

Challenge 

As the business continued to grow, Sharma Law required an IT partner capable of delivering more than reactive support.

Key challenges included:

• Predictable IT costs without unexpected project invoices.
• A technology roadmap aligned with business growth.
• Ongoing optimisation of their Microsoft 365 environment.
• Stronger cybersecurity and governance for sensitive legal information.
• A trusted technology advisor capable of supporting continuous improvement rather than simply resolving IT issues.
• A scalable managed service capable of supporting future initiatives including SharePoint, automation and AI adoption.

Objectives

Sharma Law wanted to:

• Implement a predictable, fixed-fee managed IT service.
• Improve security across their Microsoft 365 environment.
• Reduce operational overhead associated with IT management.
• Gain access to experienced technology advisors when required.
• Create a long-term digital transformation roadmap.
• Enable future projects including SharePoint document management, workflow automation and AI.

Solution

CorIT Tech delivered a managed IT service designed around long-term partnership rather than traditional break-fix support.

The solution included:

• Fixed flat-fee managed services billed per user.
• Proactive monitoring and management of the Microsoft 365 environment.
• Ongoing Microsoft 365 administration and optimisation.
• Security best practice recommendations and governance.
• Advisory and Professional Services Tokens providing flexible consulting capacity for business improvements and technology projects.
• Strategic technology planning aligned to Sharma Law’s business objectives.

Rather than charging separately for every enhancement, the Token model allows Sharma Law to invest in continual technology improvements while maintaining predictable monthly expenditure.

Implementation

The engagement commenced with discovery sessions to understand Sharma Law’s current Microsoft 365 environment, business processes and future objectives.

CorIT Tech worked closely with the leadership team to establish a technology roadmap that balanced immediate operational improvements with longer-term transformation initiatives.

The implementation focused on:

• Onboarding the Microsoft 365 tenant into CorIT Tech’s managed services platform.
• Establishing proactive monitoring and support processes.
• Reviewing the existing Microsoft 365 configuration.
• Identifying opportunities for security, governance and operational improvements.
• Planning future initiatives including SharePoint document management, automation and AI adoption.

The introduction of Advisory Tokens ensures Sharma Law has immediate access to senior consultants whenever new business or technology initiatives arise, without requiring separate project engagements.

Results

The partnership provides Sharma Law with:

• Predictable fixed monthly IT expenditure.
• Access to proactive managed IT services.
• A flexible technology improvement programme through Advisory Tokens.
• Improved governance of the Microsoft 365 environment.
• Reduced reliance on reactive IT support.
• A strategic roadmap for future digital transformation.
• A trusted technology partner invested in long-term business success.

The engagement establishes a scalable technology foundation capable of supporting continued business growth while enabling future initiatives around document management, workflow automation and AI.

Conclusion

By selecting CorIT Tech’s fixed per-user managed service and innovative Advisory Token model, Sharma Law has shifted from traditional reactive IT support to a strategic technology partnership.

The combination of predictable pricing, proactive Microsoft 365 management and ongoing advisory services provides the firm with a modern IT operating model that supports both today’s operational requirements and tomorrow’s digital transformation initiatives.

As Sharma Law continues to grow, CorIT Tech will remain a strategic technology partner, helping the firm leverage Microsoft 365, SharePoint, automation and AI to deliver an even better experience for both staff and clients.

Client Testimonial

“CorIT Tech’s fixed-fee approach and Advisory Token model gave us confidence that we had found a long-term technology partner, not just another IT provider. Having predictable costs while still being able to continually improve our Microsoft 365 environment gives us the flexibility to focus on delivering exceptional outcomes for our clients.”

Tammy Weeraratne, Office Manager, Sharma Law