Executive Summary

Queensland Flooring Systems, a leading commercial flooring specialist operating across Queensland, sought to modernise their IT environment to match their growing operational scale. Rapid expansion, remote and hybrid work adoption, and the need for stronger cybersecurity highlighted inefficiencies in their legacy systems.

CorIT Tech partnered with Queensland Flooring Systems to deliver a fully managed IT service built on Microsoft Cloud technologies – integrating security, automation, and proactive governance through the CorIT Managed Services framework. Within months, Queensland Flooring Systems achieved measurable improvements in uptime, collaboration, and data protection while gaining strategic visibility through CorIT’s Technology Success and DigiHub portal reporting.

Client Overview

Queensland Flooring Systems is a mid-sized construction and fit-out contractor providing commercial flooring solutions across Queensland’s education, healthcare, and retail sectors. With offices in the Sunshine Coat, Brisbane and regional delivery teams, Queensland Flooring Systems relies on tight project coordination, real-time communication, and accurate data exchange between field and office teams.

Challenge 

Before engaging CorIT Tech, Queensland Flooring Systems faced mounting challenges typical of a fast-growing construction services firm:

• Fragmented IT management across multiple suppliers with inconsistent support and no unified monitoring.

• Security vulnerabilities due to unmanaged devices and lack of multifactor enforcement.

• Manual onboarding/offboarding, leading to delays and access control risks.

• Limited visibility into system health, backup status, and software patch compliance.

• Reactive IT operations that diverted focus from business growth.

These issues increased downtime risk, reduced productivity, and exposed the business to potential compliance and data-loss events.

Objectives

Queensland Flooring Systems aimed to establish a strategic IT partnership that would:

1. Consolidate IT management under a single, accountable provider.

2. Implement modern, secure cloud-based systems aligned to Microsoft best practice.

3. Enhance productivity and collaboration through automation and centralised tools.

4. Achieve proactive monitoring, measurable service delivery, and continuous improvement.

5. Build a technology roadmap supporting long-term scalability and resilience.

Solution

CorIT Tech deployed its Managed Services Framework, aligning Queensland Flooring Systems’s environment to enterprise-grade operational maturity through the following key components:

• Microsoft Entra ID (Azure AD) with Conditional Access, MFA, and security baselines.

• Endpoint Manager (Intune) for device provisioning, patch management, and policy enforcement.

• CorSec ITDR and EDR for identity, endpoint, and ransomware protection.

• Defender for Business and Advanced Email Protection for phishing and malware defense.

• Microsoft 365 Backup and SharePoint Online optimisation to safeguard data integrity.

• CorIT DigiHub Portal for live reporting, training, and self-service user management.

• Technology Success Management (vCIO/vCISO) for quarterly standards and alignment reviews.

The project followed CorIT’s onboarding roadmap, ABCD – Access & Discovery, Baseline for Service, Completion of Onboarding, and Driving of Roadmap – ensuring a seamless transition from legacy systems to a modern, secure, and monitored environment

Implementation

Implementation occurred over an eight-week phased approach:

• Weeks 1–2: System discovery, credential access validation, and vulnerability scan deployment.

• Weeks 3–4: Intune rollout, MDM/MAM policies, and Defender onboarding.

• Weeks 5–7: Migration of devices to Microsoft 365, configuration of SharePoint and OneDrive, and user training on DigiHub.

• Week 8+: Transition to steady-state operations, monthly reporting, and continual improvement reviews.

Challenges such as outdated firmware and non-compliant endpoints were remediated through CorIT’s RMM integration and pilot deployment cadence. Change management and user education were handled via the Learning Management System (LMS) built into the DigiHub, promoting fast adoption and reduced support tickets.

Results / Outcomes

Within the first quarter post-implementation, Queensland Flooring Systems achieved significant operational gains:

Business Benefits

• Reduced IT overhead through automation and all-inclusive management.

• Strengthened security posture aligned to ISO27001 and Cyber Essentials frameworks.

• Greater staff productivity via unified collaboration and identity management.

• Predictable budgeting with token-based pricing and fixed monthly costs.

• Strategic IT roadmap established for continuous improvement.

Conclusion

Through CorIT Tech’s Managed Services, Queensland Flooring Systems transformed its IT from a reactive support model to a proactive, secure, and strategic asset. The engagement delivered measurable improvements in reliability, security, and business continuity – empowering Queensland Flooring Systems to focus on project delivery rather than IT administration.

Looking forward, CorIT Tech will continue partnering with Queensland Flooring Systems to enhance automation through AI-driven insights, refine its security analytics posture, and prepare for cloud-based ERP integration to further digitise its construction workflows.

Client Testimonial

“CorIT Tech has completely changed the way we think about IT. Their proactive approach and clear communication have given us confidence that our systems are secure and performing at their best. The onboarding process was smooth, and the ongoing reporting gives us visibility we’ve never had before.”
Donovan Blom – Operational Director, Queensland Flooring Systems