National Brands Modernises IT Operations with CorIT Managed Services (CMS)

Executive Summary

National Brands engaged CorIT Tech to improve the reliability, security, and scalability of their IT operations. Their internal team was stretched across day to day support, inconsistent security management, and fragmented operational processes. This limited their ability to focus on core business priorities and created unnecessary risk across the organisation.

Through CorIT Managed Services (CMS), CorIT Tech implemented a fully managed, always on support and security model. This included 24/7 service desk, 24/7 monitoring and threat response, automated backups, centralised email signature management, and governance wrapped in one fixed monthly fee. The result was a stable, secure, and predictable IT environment that empowered National Brands to return focus to business expansion, internal productivity, and customer outcomes.

CMS delivered improved uptime, faster issue resolution, strengthened compliance, and reduced operational overhead, allowing National Brands to operate with confidence knowing their environment was supported continuously.

Client Overview

National Brands is a multi site commercial organisation operating across New Zealand with a focus on delivering high quality consumer products. Their business relies heavily on consistent IT operations, secure communication, and reliable access to systems that support logistics, sales, and corporate operations. With a growing workforce and evolving digital requirements, National Brands recognised the need for a modern, resilient IT support model.

Challenge 

National Brands faced several operational challenges prior to engaging CorIT Tech:

  • IT support was reactive, inconsistent, and dependent on a small internal team with limited after hours coverage
  • Cybersecurity and device protections were fragmented across tools, vendors, and policy inconsistencies
  • Backups lacked centralised monitoring, creating restore risk and compliance concerns
  • Email signatures were inconsistently applied across departments, affecting brand professionalism
  • Leadership lacked visibility into IT performance, incidents, and security posture
  • Rising IT complexity was pulling attention away from strategic business initiatives

The lack of a unified managed services model created operational inefficiencies, increased downtime risk, and limited the organisation’s ability to scale confidently.

Objectives

National Brands sought to:

  • Establish a reliable, 24/7 IT support and security capability
  • Simplify and standardise IT operations under a single managed provider
  • Improve cyber maturity and reduce risk exposure
  • Strengthen backup resilience and ensure recoverability
  • Increase operational efficiency and reduce interruptions for staff
  • Implement predictable cost structures through a fixed fee model
  • Enable leadership to focus on business outcomes rather than IT firefighting

Solution

CorIT Tech delivered a comprehensive CMS package tailored to National Brands’ operational needs. Key components included:

Technologies and Services Deployed

  • 24/7 service desk with unlimited remote support
  • 24/7 Security Operations and endpoint protection
  • Managed backups with monitoring, testing, and restore support
  • Centralised, branded email signature management
  • Microsoft 365 governance and policy alignment
  • Automated patching and device health management
  • Monthly reporting and continuous compliance reviews

Process and Methodology Highlights

  • Discovery and maturity assessment

  • Stabilisation and remediation phase

  • Onboarding into CorIT CMS tooling stack

  • Continuous monitoring, support, and optimisation

Stakeholder Engagement

  • Operations leadership

  • IT managers and power users

  • Departmental champions for adoption and feedback

Implementation

CorIT Tech executed a structured onboarding process to ensure minimal disruption:

Execution Strategy

  • Ran an initial environment assessment to identify gaps and risks
  • Prioritised security baselines and endpoint hardening
  • Stabilised high risk areas such as backups and remote access

Integration Steps

  • Migrated devices into CorIT Tech’s management platform
  • Implemented SOC monitoring and alerting
  • Deployed a central email signature platform to all staff
  • Standardised backup jobs, retention policies, and auto testing

Change Management and Training

  • Provided user guides and quick start materials
  • Conducted onboarding workshops for key internal staff
  • Implemented clear support channels and escalation paths

Delivery Challenges Resolved

  • Legacy configurations required careful cleanup
  • Inconsistent device patch levels were normalised
  • Backup jobs required redesign to meet retention and compliance expectations

Results / Outcomes

National Brands saw measurable improvement across their IT operations:

Operational Metrics

  • 40 to 60 percent reduction in support tickets through proactive management
  • Average issue resolution improved from hours to minutes
  • 100 percent backup monitoring and successful restore tests implemented
  • Zero major incidents reported since CMS stabilisation phase

Business Benefits

  • Staff productivity increased through reduced downtime
  • Stronger security posture and reduced vulnerability footprint
  • Predictable flat fee improved financial planning
  • Brand consistency restored with uniform email signatures
  • Leadership regained time to focus on strategic planning and business growth

Client Feedback

The client highlighted improved responsiveness, clarity of communication, and the value of having a single partner handle their entire IT environment.

Conclusion

CorIT Tech’s CMS offering transformed National Brands’ IT environment into a secure, stable, and scalable platform. By shifting IT operations to a managed model, the organisation eliminated operational noise, reduced risk, and elevated staff productivity. The predictable fixed fee model provided budget clarity while delivering enterprise grade support and security capabilities.

National Brands now operates with confidence knowing CorIT Tech continuously monitors, supports, and protects their environment 24 hours a day. This engagement has laid the foundation for future improvements including automation, cloud optimisation, and enhanced analytics.

Client Testimonial

“CorIT has been an invaluable partner for our national brand, providing top-notch IT support that keeps our operations running smoothly. Their responsive team quickly addresses any technical issues, ensuring minimal downtime for our business. The personalized service and expertise they offer have made a significant difference in our efficiency and productivity. With CorIT, we feel secure knowing that our IT needs are in expert hands. We wholeheartedly recommend them to any business seeking reliable and effective IT support.“

Steve Shaw – Operational Director, National Brands

National Brands IT transformation with CorIT Tech