Executive Summary
MCRO Capital partnered with CorIT Tech to modernise and simplify the management of its IT environment through a fully managed, fixed-fee support model. As a growing financial services organisation, MCRO Capital required a trusted technology partner capable of delivering responsive support, proactive management, and enterprise-grade security without the unpredictability of traditional time-and-material billing.
CorIT Tech implemented its Expert 24×7 Managed IT Services offering, providing unlimited support, proactive monitoring, Microsoft 365 management, cybersecurity oversight, and strategic IT guidance under a single fixed monthly fee. The result was a more secure, stable, and predictable IT environment, allowing the MCRO Capital team to focus on serving clients rather than managing technology issues.
Through proactive support, rapid response times, and a partnership-led approach, CorIT Tech delivered a modern managed services experience that aligned technology with business outcomes while removing the uncertainty of escalating IT costs.
Client Overview
MCRO Capital is a New Zealand-based financial services organisation focused on providing investment and capital solutions to its clients.
Operating in a highly regulated and security-conscious industry, MCRO Capital relies heavily on the availability, security, and performance of its technology environment to support daily operations, client communications, and business growth.
As the organisation continued to evolve, it sought a technology partner that could provide enterprise-grade IT support, cybersecurity expertise, and strategic guidance while maintaining cost certainty.
Challenge
Prior to engaging CorIT Tech, MCRO Capital was seeking a more proactive and predictable approach to IT management.
Key challenges included:
- The need for reliable 24×7 IT support coverage
- Managing cybersecurity risks within a financial services environment
- Ensuring Microsoft 365 services were secure, compliant, and operating efficiently
- Reducing reactive IT issues and unplanned disruptions
- Achieving cost certainty through a predictable support model
- Access to experienced technical resources without the overhead of building an internal IT team
The organisation required a managed service provider capable of acting as an extension of the business while delivering strategic value beyond traditional helpdesk services.
Objectives
MCRO Capital identified several key objectives:
- Implement a fully managed IT support model
- Improve system reliability and user experience
- Strengthen cybersecurity posture
- Gain access to expert technical resources and strategic advice
- Reduce business risk associated with technology outages and security incidents
- Establish predictable monthly IT expenditure through a fixed-fee service model
- Enable internal staff to focus on core business activities rather than technology management
Solution
CorIT Tech deployed its Expert 24×7 Managed IT Services solution, providing comprehensive support, management, and security services under a single fixed monthly fee.
The solution included:
Managed IT Services
- Unlimited remote support
- Service desk and incident management
- Proactive monitoring and maintenance
- Vendor management and escalation handling
Microsoft 365 Management
- Microsoft 365 administration
- User lifecycle management
- Exchange Online support
- SharePoint and OneDrive administration
- Microsoft Teams support
Cybersecurity Services
- Security monitoring and oversight
- Microsoft security best practice reviews
- Identity and access management
- Security policy recommendations
- Risk mitigation and advisory services
Strategic Advisory
- Technology roadmap guidance
- Business-aligned IT recommendations
- Regular service reviews
- Ongoing optimisation initiatives
CorIT Tech worked closely with key stakeholders to ensure the service model aligned with business priorities and operational requirements.
Implementation
The onboarding process was carefully structured to minimise disruption while ensuring a smooth transition to managed services.
Discovery and Assessment
CorIT Tech conducted a comprehensive review of the existing environment, including:
- Microsoft 365 configuration
- User accounts and access controls
- Endpoint management
- Security posture
- Existing support processes
Service Transition
The CorIT Tech team:
- Onboarded users and devices into support systems
- Implemented monitoring and management tooling
- Established support channels and escalation pathways
- Documented key systems and processes
- Introduced service desk procedures and communication workflows
Security Review
A review of security controls was completed to identify opportunities for improvement and ensure alignment with modern cybersecurity best practices.
User Enablement
End users were introduced to the new support model, providing clear communication around support processes, escalation procedures, and service expectations.
The transition was completed with minimal disruption to day-to-day operations.
Results / Outcomes
Following the implementation of CorIT Tech’s managed services solution, MCRO Capital achieved several key outcomes.
Improved Support Experience
- Access to expert technical resources 24×7
- Faster response and resolution times
- Clear support processes and escalation paths
Increased Security
- Improved visibility into security risks
- Enhanced Microsoft 365 governance and administration
- Ongoing cybersecurity oversight and recommendations
Operational Efficiency
- Reduced internal effort spent managing technology issues
- Improved reliability and system stability
- Greater confidence in technology performance
Predictable Costs
- Fixed monthly pricing model
- No unexpected support invoices
- Easier budgeting and financial planning
Strategic Value
- Access to experienced IT advisors
- Technology decisions aligned with business objectives
- Ongoing optimisation and continuous improvement
Conclusion
By partnering with CorIT Tech, MCRO Capital gained a trusted technology partner capable of delivering enterprise-grade managed services, cybersecurity expertise, and strategic guidance through a simple fixed-fee model.
The engagement has provided the organisation with a stable, secure, and well-supported technology environment while improving cost predictability and reducing operational risk.
With CorIT Tech acting as an extension of the business, MCRO Capital can focus on delivering value to its clients while maintaining confidence that its technology environment is proactively managed, protected, and optimised for future growth.
Client Testimonial
“CorIT Tech quickly became an extension of our business. Their team is responsive, knowledgeable, and proactive, giving us confidence that our technology environment is secure, well managed, and aligned with our business needs. The fixed-fee model provides certainty, while the quality of service consistently exceeds expectations.”
Nicholas Rolfe – Founder and Director, MCRO Capital
