Executive Summary
Amediate Engineering engaged CorIT Tech to modernise and support their IT environment as they continued to grow their engineering operations. With increasing reliance on digital systems, the business required a more proactive, scalable, and cost-efficient IT support model that could match their pace of delivery and technical demands.
CorIT Tech delivered a fully managed IT services solution, combining advanced technical expertise with a predictable cost structure. This enabled Amediate Engineering to reduce operational overhead, improve system reliability, and gain access to enterprise-grade IT capabilities without the need to build internal infrastructure or resources.
The partnership has resulted in improved performance, reduced risk, and a more strategic approach to IT, allowing Amediate Engineering to focus on delivering high-quality engineering outcomes for their clients.
Client Overview
Amediate Engineering is a New Zealand-based engineering consultancy specialising in delivering high-quality engineering design and project services across a range of industries. Their work involves complex technical design, collaboration across stakeholders, and reliance on modern software platforms and secure data handling.
As their business expanded, the need for reliable, secure, and scalable IT systems became critical to maintaining operational efficiency and client delivery standards.
Challenge
Amediate Engineering faced several challenges common to growing engineering firms:
- Limited internal IT capability to support increasingly complex systems
- Reactive support model leading to downtime and user frustration
- Inefficient cost structure with unpredictable IT spend
- Lack of proactive monitoring, security oversight, and strategic guidance
- Growing dependency on cloud applications and collaboration tools without centralised governance
These issues created operational risk, reduced productivity, and limited the business’s ability to scale efficiently.
Objectives
The engagement aimed to achieve the following outcomes:
- Establish a reliable, fully managed IT support model
- Improve system performance and user experience
- Reduce unplanned downtime and reactive incidents
- Introduce cost predictability and operational efficiency
- Strengthen security posture and data protection
- Enable scalable growth without increasing internal IT overhead
Solution
CorIT Tech implemented a comprehensive Managed IT Services (CMS) solution tailored to Amediate Engineering’s needs:
Technologies & Services
- 24/7 Service Desk and Centralised IT Support
- Proactive monitoring and patch management (RMM)
- Endpoint Detection & Response (EDR) and Identity Threat Detection (ITDR)
- Microsoft 365 management and optimisation
- Backup and disaster recovery solutions
- Security baseline configuration and ongoing refinement
Process & Methodology
- Initial IT assessment and onboarding review
- Standardisation of devices, users, and policies
- Implementation of security and operational baselines
- Continuous monitoring, optimisation, and reporting
Stakeholder Involvement
- Collaboration with business leadership for strategic alignment
- Engagement with end users to improve support experience
- Ongoing advisory through CorIT Tech’s vCIO-style engagement
Implementation
The onboarding and implementation were delivered in structured phases:
Execution Strategy
- Rapid onboarding using CorIT Tech’s standardised framework
- Deployment of monitoring, security, and backup tools
- Alignment of Microsoft 365 configuration with best practices
Integration & Migration
- Integration into existing cloud and endpoint environments
- Consolidation of support processes into a centralised model
- Implementation of consistent policies across users and devices
Change Management
- Minimal disruption to business operations during transition
- End-user support and guidance throughout onboarding
- Clear communication and structured rollout approach
Challenges & Resolutions
- Addressed inconsistencies in existing configurations through standardisation
- Improved visibility across systems using centralised monitoring
- Resolved legacy inefficiencies through optimisation and automation
Results / Outcomes
The engagement delivered measurable improvements across Amediate Engineering’s IT environment:
Operational Improvements
- Significant reduction in reactive IT issues and downtime
- Faster response and resolution times for user support
- Improved system performance and reliability
Cost & Efficiency Gains
- Predictable monthly IT costs through fixed-fee model
- Reduced need for internal IT resource investment
- Increased efficiency through automation and proactive management
Security & Risk Reduction
- Enhanced endpoint and identity protection
- Improved visibility and monitoring of threats
- Stronger governance across Microsoft 365 and cloud services
Business Impact
- Enabled scalable growth without IT constraints
- Improved user productivity and satisfaction
- Freed leadership to focus on core engineering operations
Conclusion
The partnership between Amediate Engineering and CorIT Tech demonstrates how a modern managed services model can transform IT from a reactive cost centre into a strategic enabler.
By combining advanced technical capability with a cost-effective delivery model, CorIT Tech provided Amediate Engineering with the foundation to scale securely and efficiently. The result is a more resilient, high-performing IT environment aligned to the needs of a growing engineering business.
Client Testimonial
“CorIT Tech has provided us with a level of IT support and expertise that we simply couldn’t achieve with another IT provider. Their proactive approach and responsiveness have made a significant difference to our day-to-day operations.”
Alex McRobie – Commercial Director, Amediate Engineering
