24/7 IT Support and Security for XM Security

Executive Summary

XM Security is a rapidly growing security services provider operating across New Zealand. As their operations expanded, the organisation required a resilient, always-on IT and security capability to support round-the-clock services, protect sensitive systems, and reduce operational risk.

To support this growth, XM Security partnered with CorIT Tech to deliver 24/7 managed IT support and continuous security monitoring. The engagement focused on improving system reliability, strengthening security posture, and ensuring XM Security’s internal IT environment could scale safely alongside the business.

The result was a stabilised, secure, and proactively managed IT environment, giving XM Security confidence that both their operational systems and security tooling are continuously monitored, supported, and protected, day and night.

Client Overview

XM Security Group is a New Zealand-based security services provider delivering professional security solutions for commercial and industrial clients. Their services rely heavily on technology, including surveillance systems, monitoring platforms, communication tools, and internal business systems.

As a security-focused organisation, XM Security places a strong emphasis on reliability, uptime, and risk management, both for their customers and internally. Any disruption to systems or security controls could directly impact service delivery and reputation.

Challenge 

As XM Security continued to scale, several challenges emerged:

  • Limited after-hours IT coverage, creating risk for a business operating outside standard working hours

  • Increased security exposure as systems, users, and endpoints grew

  • Reactive support model, with issues often addressed only once they had already impacted operations

  • Operational risk associated with downtime, security alerts, or unmonitored systems during critical periods

XM Security required a partner capable of providing continuous IT and security oversight, aligned with the realities of a 24/7 operational environment.

Objectives

The key objectives of the engagement were to:

  • Establish 24/7 IT support coverage for business-critical systems

  • Implement continuous security monitoring to detect and respond to threats early

  • Improve system reliability, uptime, and response times

  • Reduce operational and security risk as the business scaled

  • Provide a trusted IT partner capable of proactively managing the environment

Solution

CorIT Tech delivered a fully managed IT and security services model, tailored to XM Security’s operational needs.

Technologies and Services Deployed

  • 24/7 Managed IT Support (Service Desk and escalation coverage)

  • 24/7 Security Monitoring and alerting

  • Proactive endpoint, identity, and system monitoring

  • Centralised logging, alerting, and incident response workflows

Process and Methodology

  • Baseline assessment of the existing IT and security environment

  • Alignment of monitoring and alerting with business-critical systems

  • Implementation of proactive support and response procedures

  • Ongoing service reviews to refine and improve coverage

Stakeholder Involvement

  • Close collaboration with XM Security leadership and operational teams

  • Clear communication channels for incidents, changes, and escalations

Implementation

The implementation was delivered in a structured and low-disruption manner:

  • Environment onboarding into CorIT Tech’s managed services platform

  • Configuration of monitoring, alerting, and response workflows

  • Integration with existing systems to avoid operational disruption

  • Establishment of 24/7 support and escalation processes

Any onboarding challenges were addressed collaboratively, ensuring minimal impact to XM Security’s day-to-day operations while improving visibility and control across the environment.

Results / Outcomes

The engagement delivered both immediate and long-term benefits:

Key Outcomes

Business Benefits

  • Reduced operational risk for a 24/7 service provider

  • Improved responsiveness to IT and security incidents

  • Ability to scale operations without increasing internal IT overhead

  • Stronger alignment between technology, security, and business growth

Conclusion

By partnering with CorIT Tech, XM Security transitioned from a reactive IT model to a proactively managed, security-first operating environment. The introduction of 24/7 IT support and security monitoring has enabled XM Security to focus on delivering high-quality security services, knowing their internal systems are continuously monitored, supported, and protected.

This engagement has positioned XM Security with a scalable IT foundation that supports future growth while maintaining the reliability and security expected of a modern security services provider.

Client Testimonial

“Partnering with CorIT Tech has given us confidence that our IT and security systems are monitored and supported around the clock. Their proactive approach has reduced risk and allowed us to focus on growing our business.”

Levi Menzies – Director, XM Security

247 IT Support and Security for XM Security